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Centralized Business Office
The Centralized Business Office (CBO) of Foundation Surgery Affiliates'
provides full-time experts in benefit verification, patient financial counseling, coding, billing and collections,
specializing in both outpatient and inpatient facility specialties. We provide built-in compliance and oversight
management to fit your specific needs and increase your revenue.
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Centralized Business Office Services:
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Insurance Benefit Verification and Patient Financial Counseling
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- Coordinated effort between the facility and CBO, using efficient document scanning
processes, fax, e-mail and telephone communications
- Point of service collections
- Medical necessity questions
- Code allowances
- CPT assistance - estimation of charges
- Immediate information on payer changes
- Patient financial counseling
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Transcription
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- CBO manages transcription service
- Incorporates with the billing processes
- Allows for continuous process flow from dictation to coding
- Provides checks and balances in the system with peers, coders and billers
verifying patient demographics with immediate feedback to transcription
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Heritage Park Surgery Center Administrator, Chris Fromme,
says, "Things have gone smoothly since opening and the support staff has been very helpful
when we need their assistance."
Inverness Surgery Center Administrator, Rich Trego agrees that our CBO provides an outstanding
level of service to his facility. "I have had a very positive experience in working with the CBO.
Each person I have come in contact with is very pleasant. Everyone is very flexible and willing
to go the extra mile to overcome the obstacles and challenges that we face on a daily basis."
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Coding
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- Certified coders
- Compliance coding with ongoing monthly audits on surgical claims
- Recruitment of certified coders only. Our coders include:
- Registered Health Information Technicians (RHIT)
- Registered Health Information Administrators (RHIA)
- Certified Coding Specialists (CSS)
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Billing and Collection |
- Goals for A/R days, aging, etc.
- Monthly patient account audits to ensure positive revenue results
- CBO services reimbursed based on determined schedule
- Knowledgeable, efficient and effective procedures to maximize revenue
- Regularly scheduled meetings with the facility and their key CBO personnel
- Open communication with CBO's upper management
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| Key Benefits of CBO |
- Our goal is to accomplish 100% percent facility and patient satisfaction
- Space made available for revenue producing activities
- Cost savings - including absorption of up-front business office expenses which
assists in initial cash flow
- CBO team work and goal concepts - synergies between our employees benefits the entire facility
- Staff coverage and cross training
- Quarterly luncheon training meetings available with physician office staff
- Conference calls with facility management as often as necessary
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More information about FSA's Centralized Business Office is available in
our brochure or by contacting us.
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